Your Support System for Systems Support

There you are, putting the final touches on this deal at the closing table, dotting your i’s and crossing your t’s – when disaster strikes. The program gives you an error message you’ve never seen before. Your clients are staring at you from across the table and begin to murmur impatiently to themselves. You give a nervous smile as a bead of sweat drips down the side of your temple. You clear your throat and try again—

Nothing.

Now fear gives way to frustration. You fight the urge to pick up your computer and fling it out the window. 

You know you could try the standard support line, but time is of the essence. You can’t afford to sit in the cue listening to smooth jazz for an hour while you wait for someone to inform you that all lines are busy and a representative will call you back sometime in the next year. You need HELP NOW! 

Thankfully, with Generes & Associates, there’s a better way. 

We know the ins and outs of all your industry-standard software in the title, settlement and escrow biz. What’s more, we can solve your problem – whatever it is – and get you back rocking and rolling right away.

 We swoop in like Superman and save the day. Simple as that.

 What gives us the edge over the existing support systems for these software solutions? Glad you asked!

1) We’re quick and to the point.

Back to our bummer example from the blog's beginning. Unfortunately, long wait times aren’t your only obstacle. You’ll also have to wade through all the jargon – the different terminology, market idiosyncrasies, local customs and other barriers that mean spending extra time figuring out who’s talking about what when you have multiple ways of referring to the same thing. 

Bypass that — all of it. 

Genres & Associates knows how to get things done in a jiff. Not only will you avoid long wait times, but you also have the benefit of working with a company that knows your software, knows your business, knows what you mean and knows YOU. We have the resources and expertise to get right to it so you can keep moving and grooving without missing a beat.

2) We listen.

No disrespect to other help teams. They are well trained in providing support for their software and troubleshooting common issues.

But you know as well as we do that the problems you run into are rarely simple.

Whether it’s an aggravating workaround that Frank taught you during your onboarding that you’re pretty sure is steven steps longer than it needs to be, or you’ve just been asked to do this weird thing that you don’t know how to do and you’re not sure is doable within your software (or if it’s even legal), you need more than just cookie-cutter, generic solutions.

 Your tech support team has knowledge of the program but no knowledge or experience with your unique situation. (Or minimal knowledge at the very least). The result? Even longer wait times as they loop in more senior tech and no guarantee that the solution provided will do anything for what you need right now.

 Not with G&A. (That’s us.) We really take the time to listen to you and your team to find out where the issues lie, what’s detracting from your experience, and what we can do to simplify and streamline processes for maximum impact.

 In short, we listen first. We find out exactly what the problem is, and then we get to work.

3) We add a personal touch.

What truly sets us apart from the competition is the personal touch we provide all of our clients. You’re not just another service call. You’re not just another problem to solve. 

You’re Sarah, the senior proccesor who basically set the standard in your company 20 years ago, but now you’re a little lost on the new industry software standards. No biggie, because Generes & Associates has got your back. 

We even have a new book recommendation for you, too — that last Grisham was crazy, right? And, oh, how’s Cody doing? He’s graduating this spring? Wow seems like just yesterday when you’d have to leave the office a little early to take him to t-ball practice.

The Bottom Line

As in the bottom line, our solutions keep your business moving, which translates to dollars and cents. Generes & Associates dispenses with the old support systems to bring you the best customer service and solutions out there and more.

 Since 1993, we’ve provided a competitive collection of services to title professionals, working one-on-one with our clients to achieve a common goal. If you’d like to learn more about how we can help, send us an email or call us at 985-641-3490 today.